(703) 795-0045

“Customer Delight is maximizing both their outcome and their experience.” – Jeff P.


International City and County Managers Association

Fairfax County VA

Arlington County VA

City Of Alexandria VA

Town Of Vienna VA

Manassas Park VA

Prince William County VA

Town Of Herndon VA

Warrenton VA

College Park MD

US Department of Homeland Security

US Coast Guard

US Patent and Trademark Office

National Institutes of Health

United States Department Of Labor

U.S. House of Representatives
Chief Administrative Office

Federal Consulting Group (FCG)

Office of Secretary of Defense
Washington Headquarters Service

Passport Canada

Housing and Urban Development (HUD)

General Services Administration (GSA)

Department of Transportation (DOT)

Marine Corps Systems Command


Social Security Administration

U.S. Department of Commerce

Missile Defense Agency (MDA)

Defense Energy Supply Corps (DESC)

Booz Allen Hamilton

McDonald’s Hamburger University


L2 Construction Management

Management Concepts

Robbins Gioia



AAA Response

McNeil Technologies

EMG (Environmental Management Group)

CSX Railroad

Imperial Bank

Performance Technologies Incorporated (PTI)

Cross County Home Services

Innerbase Technologies

Greenville Utilities


Visual Performance Solutions



Cambridge Associates

YMCA Houston

CFP Board

American Public Gas Association (APGA)


Arlington-Alexandria Coalition for the Homeless

Boy Scout Troop 1196

American Trucking Associations (ATA)


Brookings Institute

George Mason University

The Performance Institute

University of Virginia
Workforce Development Academy

Northern Virginia Community College

Atlanta Public Schools

Purdue University

Northeastern University

Expertise in Individual Coaching Engagements:

Our coaches have many years of experience partnering with others to help them realize and create the life and work they desire.
  • Corporate
  • Personal
  • Career/Life
Case Studies

Project Details

Client Name
L2/ (earlier Twin)
Construction management

Originally we were asked to provide training, but it became clear that Twin needed more – so we developed core values, a strategic plan, measures that matter, and a profile to hire all-star talent. Sadly, the company’s CEO was financially focused and wasn’t interested in the long-term view.

Two of the younger Project Managers, however, left, started their own company (L2), and fully utilized the base we built previously.

Their commitment to employees and delighting clients have enabled them to build incredible loyalty, a sterling reputation, and thrive even during the COVID-19 crisis.

Client Name
City of Alexandria, VA
Local Government

PBI has been the Recreation, Parks, and Cultural Activities (RPCA) Department’s trusted partner since 2012 providing workshops and coaching on leadership, employee engagement, leading change, and organizational excellence.

Their early work and reputation in this area has led other departments to seek guidance on these topics and implementing the City-wide employee engagement survey results.

During COVID-19, RPCA leaders have been loaned to other departments to help design and execute emergency plans and responses.

Client Name
Arlington County, VA
Local Government

The County’s wastewater treatment plant had a toxic workplace culture even though it was meeting high standards for the water quality product. Multiple forms of assessment helped PBI determine and convince County officials that leadership changes were needed.

With the new cadre, we conducted training and coaching to help them become a High Performance Team, utilized the entire workforce to define and implement core values, conducted and interpreted the CliftonStrengths assessment for all 90 people and 15
natural teams, and established a workforce committee they named PEAK (People Encouraging Accountability and Knowledge).

The culture is much healthier now and facilitates truth telling and peer accountability.

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