The best strategic plans are compelling, personalized (NO cut and paste), measureable, and useable. They are built using all key voices in the organization.
Actionable visions and strategic plans guide the organization’s thinking, budgeting, and activities.
We help you create specific outcomes that reflect the four perspectives of the Balanced Scorecard (customer, internal processes, organizational capacity, and financial), then translate those into actionable initiatives.
Customer Delight is maximizing both the customer outcome AND the customer experience.
Surveys can be overused. Well designed, conducted, and analyzed though, they can provide a wealth of information about the workforce’s perceptions and feelings on different issues.