I lead workshops helping local government leaders on their journey to excellence. One of the best ways to visualize what that looks like is to name organizations that we feel have achieved and live it (over time).
Chick-Fil-A comes up as an example in every workshop.
What does Organizational Excellence look like?
This “issue” has intrigued me for a long time. I’ll bet that we’ve all had at least one … or maybe more than our share.
I’ve seen them across all sectors of the workplace – Federal government, local government, commercial/private sector, not-for-profits, and academia.
We know what they look like. We know what it feels like to work for them. We know the damage that they cause/inflict – on individuals, teams, and organizations.
So, why are they that way? Several reasons:
There are tons of leadership (and management) inventories and assessments.
I prefer to use questions that reflect the everyday work life.
Your Reputation:
We all know the saying that the only things certain in life are Death and Taxes. Well, my March blog article was on Cancer. This April one is on Taxes.
The word “taxes” spurs all kinds of emotions. Most of us have experienced the whole range of them (what would happen if we take out the “n”)?
Can a Manager be a Coach? Much has been written on this. I believe that managers can and should DO coaching.
Think about the Manager you would follow anywhere. What did she/he say or do? What did he/she NOT say or NOT do? How did you think, feel, and act because of that manager’s behavior?
October is here. That means the baseball/MLB playoffs (starting on the 7th) culminating in the World Series (in late October).
The World Series causes me to think about the best teams ever. In sports there are multiple. Baseball (as much as it pains me to say): New York Yankees Football: Green Bay Packers; then Dallas Cowboys; then San Francisco 49ers, then the New England Patriots. Basketball: Boston Celtics; Los Angeles Lakers; the 1992 Men’s Olympic Dream Team; and the UCONN Women’s Basketball Team (111 wins in a row). Soccer: US Women’s National Team.
We believe in Customer Delight. That’s the Advocacy box. Maximize the outcome AND the experience!! Think about what you get back when you have advocates.
Teams are everywhere. Some are outstanding, some average, and some suck.
What is a team? By definition, teams are comprised of people with INTERDEPENDENT roles or tasks. That means that different people are doing different tasks. As well, person A will be doing or producing something that’s important to person B or C.
